Social Media Customer Care Supervisor

Job Summary

A company is looking for a Social Media Customer Care Supervisor, Remote.

Key Responsibilities

• Oversee daily operations and performance of the social customer care team
• Track and analyze team performance metrics and provide actionable feedback
• Deliver training sessions and create training materials for team members

Required Qualifications

• High school diploma or equivalent required
• Minimum of 2 years of experience in a customer service role, preferably in a social media environment
• Strong leadership and team management abilities
• Proficient in social media platforms such as Facebook, Twitter, Instagram, and LinkedIn
• Familiarity with customer service tools and software