Social Media Customer Service Rep

Job Summary

A company is looking for a Social Media Customer Service Representative.

Key Responsibilities

• Respond to and resolve customer outreach through direct messages and social media comments on various platforms
• Troubleshoot and resolve complex customer issues, including shipping delays and payment issues
• Provide personalized product recommendations based on customer needs and preferences

Required Qualifications

• High School Diploma or equivalent; college degree preferred
• 2-3 years of social media community management experience
• 2-3 years of customer service experience
• Background in the beauty or retail industry preferred
• Experience with social media management and customer service software