Social Media Customer Service Representative

Job Summary

A company is looking for a Social Media Customer Service Representative.

Key Responsibilities

• Deliver timely, thoughtful responses to customer inquiries across social media and e-commerce platforms
• Craft polished, on-brand replies to reviews and public feedback
• Monitor trends and sentiment to proactively support brand reputation

Required Qualifications

• Associate's degree required (Bachelor's degree preferred)
• Experience in customer service within a digital or social environment
• Proficiency in Sprout, Zendesk, and retail e-commerce platforms (or comparable tools)
• Strong organizational skills with the ability to manage competing priorities seamlessly
• A proactive, solutions-driven mindset with a high standard of execution