Social Media Customer Service Representative

Job Summary

Working remotely, the full-time Social Media Customer Service Representative will assist customers with inquiries related to products, shipping, billing, and orders while managing social media interactions and inbound calls to ensure exceptional customer experiences.

Key responsibilities

• Respond to customer inquiries across social media platforms and handle inbound calls, ensuring timely and professional communication
• Resolve customer complaints and issues effectively, utilizing strong de-escalation skills to maintain high customer satisfaction
• Document customer interactions and provide feedback to management to facilitate continuous improvement in service quality

Required qualifications

• 2+ years of customer service experience in a contact center setting
• High school diploma or equivalent
• Proficiency in relevant software applications, including Google Suite and Microsoft Office
• Strong de-escalation and problem-solving skills
• Ability to work independently in a remote environment and manage multiple tasks simultaneously