Social Media Engagement Manager

Job Summary

Leading the social engagement strategy, the fully remote Manager, Social Media Engagement will build brand affinity through meaningful interactions, oversee community management, and leverage technology to enhance engagement operations.

Key responsibilities

• Lead proactive engagement initiatives that align with cultural and brand moments
• Oversee community management and escalation workflows to protect brand reputation
• Act as a subject matter expert for social media platforms, particularly Sprinklr, to drive engagement and reporting

Required qualifications

• 5+ years of experience in social media-focused roles with a proven track record in community building
• Hands-on experience with enterprise social platforms and listening tools, specifically Sprinklr
• Strong understanding of social platforms, culture, and reputation dynamics
• Ability to translate social listening data into actionable insights
• Strategic thinker with a strong operational execution background