Social Media Engagement Specialist

Job Summary

A company is looking for a Social Media Engagement Specialist.

Key Responsibilities:

• Respond to comments and direct messages on social media content
• Filter spam and inappropriate comments while moderating engagement
• Route high-intent inquiries and support questions to the appropriate teams

Required Qualifications:

• Ability to process high volumes of comments quickly and accurately
• Strong judgment skills for differentiating between spam and genuine inquiries
• Proficiency in navigating social media management tools
• Experience in social media moderation or community management is a plus
• Background in customer service or frontline support roles is advantageous