Social Media Engagement Specialist

Job Summary

Working remotely on a contracted basis, the Social Media Engagement Specialist will manage community moderation and proactive engagement for a major retail brand's social media channels, focusing on enhancing customer experience and optimizing community interactions with a commitment of at least 24 hours per week.

Key responsibilities

• Moderate and monitor community interactions across various social media platforms, ensuring adherence to client engagement guidelines
• Engage with community members through reactive responses and proactive conversations, while identifying and escalating customer service inquiries as needed
• Collaborate with the internal team to optimize community engagement strategies and provide insights on trends and user-generated content

Required qualifications

• Availability to work a mix of shifts between 9am-5pm EST any day of the week
• 2+ years of experience in consumer-facing marketing or 1.5+ years managing online communities for consumer brands
• Professional experience using social media platforms such as Facebook, X, Instagram, and TikTok for brand engagement
• Experience with third-party community engagement tools like Sprinklr or Hootsuite
• Strong organizational skills and the ability to follow defined workflows independently