Social Media Representative

Job Summary

Supporting a consistent customer service experience, the remote Social Media Representative will engage with customers across social media channels, resolve issues, and maintain the company's voice while working collaboratively with other teams.

Key Responsibilities

• Monitor and respond to inbound social media messages and reviews across multiple platforms
• Maintain company voice and adhere to policies while ensuring positive customer outcomes
• Gather and summarize weekly data on trends and volume drivers for reporting purposes

Required Qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• Proven experience in social media or a related field with familiarity in social media concepts
• Hands-on experience with social media applications such as Gladly, Sprout, and SOCi is a plus
• Demonstrated proficiency in analyzing trends and researching complex issues
• Ability to manage multiple social media conversations and CRM tasks simultaneously