Social Media Response Associate

Job Summary

A company is looking for a Social Media Response Associate (Part-Time/Contract).

Key Responsibilities

• Execute a multi-platform strategy for consumer support and proactive communications
• Engage with the online community by responding to comments and reviews across various platforms
• Monitor and analyze consumer sentiment, presenting actionable insights to the team

Required Qualifications

• 2-3 years of relevant customer service and/or social media experience
• Strong copywriting skills with the ability to adapt the brand's voice
• Deep understanding of community dynamics in digital spaces
• Familiarity with customer experience and response tools
• Ability to thrive in a fast-paced startup culture