Social Media Specialist

Job Summary

A company is looking for a Social Media Specialist to manage community engagement and support a leading brand in heavy machinery.

Key Responsibilities

• Manage day-to-day social media community engagement and responses on behalf of the brand
• Create and deliver social media performance reports, defining KPIs and making recommendations
• Oversee line management of team members, including training and onboarding

Required Qualifications

• Proven experience in online customer support or social media moderation
• Working knowledge of social media platforms such as Instagram, Facebook, TikTok, and Twitter
• Client-facing experience is advantageous
• Experience in B2B or logistics industries is preferred
• A personal Facebook account is required for client connections