Social Media Supervisor

Job Summary

A company is looking for a Social Media Supervisor to lead and manage a team focused on fan engagement across various social media platforms.

Key Responsibilities

• Lead and motivate a team of Social Media Fan Advocates to enhance fan engagement and brand loyalty
• Analyze social media metrics and deliver insights to improve team performance and fan experience
• Recruit, train, and develop team members while ensuring quality assurance and performance metrics are met

Required Qualifications

• College degree required
• 3+ years of experience in customer service or call center environment preferred
• 2+ years of experience in customer support via social media preferred
• Strong knowledge of social media platforms and their functionalities
• Multi-lingual candidates are a plus (preferred Spanish, French, and German)