Social Support Specialist

Job Summary

To support a vibrant online community, the full-time Social Support Specialist will manage and moderate social media platforms, ensuring compliance with community standards while fostering positive engagement and brand trust in a remote setting.

Key Responsibilities

• Act as a subject matter expert on supported titles, providing high-tier troubleshooting and guidance
• Manage and moderate community platforms to ensure adherence to guidelines and policies
• Engage with community members to promote constructive dialogue and assess user-generated content

Required Qualifications

• 3+ years of experience in community support or moderation within the gaming industry
• Deep familiarity with Western gaming culture and social media nuances
• Knowledge of Discord server management and Steam community tools
• Proficiency in Zendesk and Sprout Social is a significant plus
• Native-level English proficiency with a nuanced understanding of Western culture and etiquette