Software Development Manager

Job Summary

A company is looking for a Software Development Manager, Platform & Support.

Key Responsibilities

• Lead and mentor a global L3 Engineering team in handling critical customer escalations and resolving technical issues
• Oversee the full development escalation lifecycle and serve as the primary escalation liaison across various teams
• Drive root-cause analysis and continuous improvement while engaging proactively with customers during escalations

Required Qualifications

• 10+ years in enterprise technical operations, particularly with IBM Sterling B2Bi or equivalent platforms
• Proven experience managing customer escalations and leading Engineering teams
• Expertise in incident management, ITIL frameworks, and escalation governance
• Deep knowledge of enterprise software deployment, configuration, and management
• Fundamental understanding of Java, Cloud Technologies, and Kubernetes