Software Engineer I

Job Summary

Joining a dynamic engineering team, the remote Software Engineer I will focus on resolving technical escalations, communicating with stakeholders, and deploying code fixes using Ruby on Rails and Go.

Key responsibilities

• Own the resolution of technical escalation tickets by investigating and diagnosing issues reported by customers and internal teams
• Communicate with stakeholders to gather context, set expectations, and report on resolution status
• Identify and resolve self-service engineering tickets by writing code, opening pull requests, and managing fixes through review and deployment

Required qualifications

• 0-2 years of professional software development experience, including internships and substantial personal or academic projects
• Working proficiency in Go; Python is a plus
• Familiarity with relational databases and ability to read and write SQL (PostgreSQL preferred)
• Strong debugging instincts and experience tracing problems across systems
• Comfort using AI tools in workflows, with the ability to critically review AI-generated outputs