Software Engineering Manager

Job Summary

A company is looking for a Software Engineering Manager for D2C Support (remote).

Key Responsibilities

• Lead a team of support analysts to resolve D2C issues and maintain application services
• Oversee incident and problem resolution, ensuring effective communication with stakeholders
• Manage code deployments, configurations, and system monitoring while implementing best practices

Required Qualifications

• Bachelor's degree or 4 years of professional experience
• At least 4 years of experience managing others and 10 years of software engineering experience
• At least 8 years of experience leading D2C support platforms
• Experience managing, monitoring, and supporting API and batch jobs
• At least 10 years of Change/Incident management and resolution experience