Software Implementation Advisor

Job Summary

A company is looking for an Implementation & Support Advisor.

Key Responsibilities

• Coordinate new customer implementation projects
• Train users on the different aspects of the software service
• Resolve functional/technical support and customer care inquiries from existing customers

Required Qualifications, Training, and Education

• Strong knowledge of SaaS operations and metrics, including customer onboarding and retention
• Ability to provide direction and teach others of varying skill levels
• Experience working in conjunction with project managers and support staff
• Ability to stay focused and positive in a high-energy environment
• Basic knowledge of HTML and CSS