Software Production Support Lead

Job Summary

To ensure the stability and performance of products, the full-time Software Production Support Lead will collaborate with cross-functional teams to resolve technical issues, manage incident tickets, and contribute to process improvements in a remote environment.

Key responsibilities

• Review and analyze escalated tickets, ensuring timely resolution and prioritization based on urgency and impact
• Utilize SQL skills to troubleshoot data-related issues and document resolution steps in an internal knowledge base
• Coordinate root cause analyses for recurring issues and provide detailed guidance to impacted teams

Required qualifications

• Bachelor's degree in computer science, Computer Engineering, or Information Systems, or a High School Diploma/GED with relevant experience
• 5 to 7 years of relevant experience in production support
• Minimum of 5 years of hands-on SQL experience in a professional setting
• At least 2 years of experience with Continuous Integration and Continuous Deployment (CI/CD) tools such as Jenkins and Git
• Familiarity with Middleware technologies like Workato/MuleSoft and working knowledge of Amazon Web Services (EC2, S3, Lambda)