Software Solutions Specialist
Job Summary
Serving as a technical escalation resource, the full-time Software Solutions Specialist will support internal teams in resolving complex customer issues related to software and firmware solutions while working remotely.
Key Responsibilities
- Act as a Tier III escalation point for software and firmware-related customer issues, collaborating with internal teams to troubleshoot and resolve complex cases
- Provide advanced troubleshooting guidance and product knowledge to Tier I and Tier II Technical Support and Customer Success teams
- Develop and update training materials and documentation to support new software and firmware releases
Required Qualifications
- Bachelor's degree in computer science, information technology, software engineering, or related field with 1-3 years of relevant software support experience, or equivalent combination of education and experience
- Experience in providing technical support or troubleshooting for software and firmware products
- Proficiency in collaboration and issue-tracking systems such as Azure DevOps, Jira, or Zendesk
- Ability to analyze complex technical issues and document findings clearly
- Strong collaboration skills to work effectively with cross-functional teams
Complete Job Description
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