Software Solutions Technical Specialist

Job Summary

Seeking a remote full-time Software Solutions Technical Specialist, this role will manage support for the installer hotline, address deployment-related issues, and collaborate with internal teams to ensure client satisfaction and project timelines.

Key responsibilities

• Provide support for the installer hotline and manage incoming calls from field technicians and certified installers
• Support the definition, development, installation, and testing of software systems and applications
• Conduct remote software installations and deliver end-user training as needed

Required qualifications

• Bachelor's degree in a technical program, Computer Science, Computer Engineering, or IT Systems
• 2+ years of experience in a support role, ideally within a call center or field service environment
• Proficiency with Microsoft Server and Client Operating Systems, SQL Server databases, and Microsoft Networking Fundamentals
• Hands-on knowledge of DevOps toolchains, including frameworks for Android and iOS platforms