Software Support Analyst

Job Summary

A company is looking for a Software Support Analyst (Remote).

Key Responsibilities

• Provide client support and technical issue resolution via email, phone, and web
• Perform in-depth technical investigations and document incidents in the tracking system
• Work collaboratively with developers, account managers, and project managers to communicate customer needs and release information

Required Qualifications

• College degree with 2-4 years of technical support experience, or an Associate degree with 3-4 years of related experience, or a High School diploma with 4-6 years of related experience
• Prior experience investigating software issues and familiarity with Agile methodologies
• Ability to understand and explain technical information
• Strong client focus and collaborative work style
• Experience with SQL and/or XML files is preferred