Software Support Analyst

Job Summary

A company is looking for a Software Support Analyst to provide application support for their SaaS platforms.

Key Responsibilities

• Provide support across multiple channels in line with SLA targets
• Troubleshoot issues related to core application workflows, financial modules, and data integrity
• Manage support tickets independently and collaborate with internal teams as needed

Required Qualifications

• Experience in B2B SaaS product support
• Client-facing experience with strong communication skills
• Basic SQL or data analysis experience for investigation purposes
• Experience working with ticketing systems
• Exposure to system integrations or multi-system environments