Software Support Analyst

Job Summary

To support a growing team, the full-time remote Software Support Analyst will manage user support tickets, perform quality assurance testing, and create documentation for proprietary software while collaborating with internal teams.

Key responsibilities

• Serve as the initial point-of-contact for support tickets and triage issues reported by users
• Collaborate with internal subject matter experts to gather information and resolve software issues
• Create and maintain documentation in the internal knowledge base regarding the proprietary software system

Required qualifications

• Minimum of 2 years in a software support role
• Associate of Arts degree or higher preferred
• Experience with CRM software preferred
• Strong ability to create detailed technical documentation
• Proficient in using computers, email, and digital communication tools