Software Support Analyst

Job Summary

Collaborating with business partners and technical teams, the full-time remote Software Support Analyst will support and enhance enterprise applications, troubleshoot issues, and implement new functionalities to improve business processes for faculty, staff, and students.

Key responsibilities

• Configure, maintain, and optimize enterprise applications
• Analyze business needs and recommend technology solutions in partnership with stakeholders
• Troubleshoot application issues and coordinate resolutions with technical teams and vendors

Required qualifications

• Bachelor's degree in Computer Science, Information Systems, Business Information Systems, or a related field, or equivalent experience
• Three years of experience supporting enterprise business applications or application administration
• Strong analytical skills relevant to business systems analysis
• Experience with software implementation and troubleshooting
• Ability to manage multiple priorities independently and collaboratively