Software Support Analyst
Job Summary
To support a period of high customer demand, the full-time Software Support Analyst will resolve customer issues, document requests, and provide training in a hybrid or remote environment during a 4-month contract assignment.
Key Responsibilities
- Reproduce customer issues to determine root causes and corrective actions
- Resolve customer inquiries that do not require development team intervention
- Document customer requests for modifications and provide feedback to clients
Required Qualifications
- High School Diploma or equivalent
- Basic understanding of core accounting principles and banking terminology
- 2+ years of software support experience
- Proficiency with Microsoft Office Suite
- Experience with business payment networks (e.g., ACH/NACHA rules) preferred
Complete Job Description
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