Software Support Engineer

Job Summary

Serving as a primary customer-facing technical resource, the full-time Software Support Engineer will support Digital Insight Software Solutions and third-party vendor products, focusing on onboarding, troubleshooting, and ensuring exceptional customer satisfaction in a remote environment.

Key Responsibilities

• Serve as the primary interface for customers during onboarding and ongoing support, diagnosing and resolving technical issues
• Manage multiple customer cases and projects, creating clear and accurate documentation while ensuring timely escalations
• Contribute to knowledge base articles and process improvements, sharing insights with team members and cross-functional partners

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
• 0-2 years of experience in technical support, software support, or a customer-facing technical role preferred
• Working knowledge of commonly used Digital Insight offerings and their capabilities
• Proficient in general computer and technical troubleshooting skills
• Ability to analyze and diagnose technical problems and apply known solutions