Software Support Engineer
Job Summary
To support the Trading Platform, the full-time Software Support Engineer will manage complex escalations, write production code for bug fixes and tooling, and lead investigations into trader-impacting issues while working remotely.
Key Responsibilities
- Drive engineering escalations from reproduction through resolution, collaborating with other engineers to implement effective fixes
- Lead investigations into trader-reported issues across distributed systems and respond to active production incidents
- Identify and implement improvements in tooling and observability to streamline investigations and reduce manual work
Required Qualifications
- 3 to 5+ years of professional software engineering experience with ownership of features end-to-end
- Fluency in C# / .NET and proficiency in React, preferably with TypeScript
- Strong debugging skills in distributed systems with hands-on experience in SQL
- Experience with observability tools like Datadog or Elasticsearch/Kibana
- Excellent written communication skills for translating technical investigations into actionable insights for non-engineers
Complete Job Description
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