Software Support Engineer
Job Summary
Supporting internal customers in a fast-paced environment, the full-time Software Support Engineer will provide Tier 1 support for complex cloud platforms, troubleshoot issues, and create user documentation while working remotely or onsite in various locations.
Key responsibilities
- Coordinate with multiple internal teams to deliver Tier 1 support for cloud-based deployments
- Triage and investigate customer issues, filing bugs and collaborating with the Site Reliability team
- Define and enhance operational workflows and build tooling to improve customer support processes
Required qualifications
- BS/MS degree in Computer Science or related field, or equivalent experience
- 5+ years of experience supporting distributed software systems and end-user platforms, with proficiency in Linux
- Experience with cloud technologies such as Kubernetes, AWS, Azure, OCI, and GCP
- Background in Infrastructure, Networking, Storage, and DevOps scripting/tooling
- Customer service/support experience with strong troubleshooting skills
Complete Job Description
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