Software Support Lead

Job Summary

A company is looking for a Software Support Lead to manage software bug issues and communicate between teams to resolve EV charging station problems.

Key Responsibilities

• Oversee end-to-end issue resolution and collaborate with product engineering teams
• Review and diagnose submitted incidents, prioritizing and assigning bug tickets accordingly
• Provide technical recommendations and maintain support documentation and SOPs

Required Qualifications and Education

• 3+ years of experience in software support, preferably with B2B SaaS products
• 2+ years of support experience in the eMobility/EV Charging industry
• Bachelor's Degree or equivalent in electronics, mechanical engineering, or a related technical discipline
• Familiarity with bug tracking tools such as Jira and ticket management systems like Zendesk
• Understanding of electrical/electronic concepts and network communications fundamentals