Software Support Manager

Job Summary

A company is looking for a Software Support Manager to lead and develop the Software Support team.

Key Responsibilities

• Manage daily operations of the Software Support team to ensure timely issue resolution
• Monitor and resolve customer support issues in line with SLAs and KPIs
• Drive continuous improvement by implementing process and workflow efficiencies

Required Qualifications

• Bachelor's degree with 3+ years in a customer-facing IT role, or 5+ years of equivalent experience
• 3+ years' experience managing large teams and leading complex projects
• Deep understanding of healthcare revenue cycle operations
• High proficiency in Microsoft Office Suite and aptitude for learning new technologies
• Expert knowledge of healthcare IT products and customer needs