Software Support Representative

Job Summary

Working in a hybrid environment, the full-time Software Support Representative will provide support for loan-related software solutions, ensuring client satisfaction and effective troubleshooting for financial institutions.

Key responsibilities

• Assist clients with loan software inquiries and issues, providing timely resolutions
• Collaborate with implementation teams to ensure smooth onboarding of loan software
• Maintain documentation of client interactions and software updates for future reference

Required qualifications

• Experience in software support or a related field
• Familiarity with loan processing software and financial services industry
• Ability to work effectively in a hybrid work environment
• Proximity to office locations within approximately 70 miles of Springfield, MO, or Monett, MO
• Commitment to providing excellent customer service and support