Software Support Specialist

Job Summary

A company is looking for a Software Support Specialist to join its team.

Key Responsibilities

• Process a high volume of customer inquiries through various communication channels
• Resolve issues related to login, billing, and technical problems while documenting interactions
• Provide general support and troubleshoot software bugs effectively

Required Qualifications

• High School Diploma and at least one year of customer-facing work experience
• Ability to understand a variety of technologies and platforms
• Self-motivated with demonstrated initiative
• Experience in managing sensitive information securely
• Flexibility for remote work opportunities