Software Support Specialist

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Thu, Jun 12, 2025

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Software Support Specialist to provide customer support through various channels.

Key Responsibilities

Provide software support to customers via telephone, chat, and email
Manage and prioritize support cases, communicating with the development team as needed
Document support requests and provide training on software modules to clients

Required Qualifications, Training, and Education

At least 3 years of experience in a client-facing role
1-2 years of support experience with a software company, preferably in SAAS or FinTech
Experience with Salesforce Support or similar software preferred
Knowledge of Jira or other ticketing systems preferred
Risk/Compliance Management experience preferred

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

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