Software Support Specialist

Job Summary

A company is looking for a Software Support Representative to provide customer solutions and support related to their products.

Key Responsibilities

• Manage and resolve software queries to maximize customer satisfaction
• Escalate complex issues to the Analyst team or Software Support Manager when necessary
• Identify customer training needs and organize training sessions to enhance software knowledge

Required Qualifications

• Educated to HND level in a computing-related discipline or up to 2 years of experience in a customer-facing environment
• Fully conversant in aspects of healthcare and the company's domain, products, and services
• Working knowledge of database principles, such as SQL
• Basic SQL knowledge to troubleshoot scripts and provide solutions
• Expert troubleshooting skills with the ability to manage difficult customer situations effectively