Software Support Specialist

Job Summary

A company is looking for a Software Support Specialist to provide support for mission-critical systems used by public-sector organizations.

Key Responsibilities

• Provide support through the Customer Help Desk system, managing support requests with clear documentation
• Troubleshoot issues, install and update software, and escalate complex cases as needed
• Maintain active support tickets and ensure timely resolution of customer inquiries

Required Qualifications

• A degree in Accounting, Business, or equivalent relevant experience
• Knowledge of servers or PC networking
• Previous experience in a customer-facing technical or software support role
• Ability to work independently while collaborating effectively in a fast-paced environment
• Strong commitment to confidentiality and data security