Software Support Specialist

Job Summary

A company is looking for a Software Support and Connectivity Specialist.

Key Responsibilities

• Support customers with software and connectivity inquiries related to hearing aid technology
• Handle escalations from Audiology Technical Support and Consumer Connectivity teams
• Collaborate with internal teams to develop innovative solutions and improve customer experience

Required Qualifications

• High School diploma required; Associate's or Bachelor's degree in IT or related field preferred
• 5+ years of experience in a technical software support environment
• Experience with high-tech or medical device products preferred
• Knowledge of hearing aid fitting software or networking is a plus
• Strong analytical skills and ability to manage multiple priorities