Software Support Specialist

Job Summary

A company is looking for a Software Support Specialist to provide basic-level support for software issues and client inquiries.

Key Responsibilities

• Troubleshoots and resolves client inquiries regarding software issues while providing excellent customer service
• Uses and programs SQL to address basic to moderate issues and communicates with all parties involved in issue resolution
• Collaborates with the development team on client issues and contributes to the company knowledge library

Required Qualifications

• Bachelor's degree in a related field or equivalent experience
• Previous experience in a software support role or systems knowledge is preferred
• Experience with Finance, Payroll, or Utility Management is a plus
• Basic knowledge of database structures and experience with relational databases or SQL is preferred
• Knowledgeable with Microsoft Office