Software Support Specialist

Job Summary

A company is looking for a Software Support Representative to provide technical support and advice to customers.

Key Responsibilities

• Manage and resolve customer software queries via phone, email, and remote support
• Diagnose and troubleshoot technical issues, escalating complex problems as needed
• Document cases and deliver training sessions to enhance customer engagement

Required Qualifications

• HND in a computing-related discipline or up to 2 years' experience in a customer-facing role
• Familiarity with healthcare and the company's products and services
• Basic knowledge of database principles, including SQL
• Expert troubleshooting skills
• Strong customer service orientation