Software Support Specialist

Job Summary

Software Support Specialist provides full-time, hybrid support for financial institutions by managing and resolving client cases related to ACH and wire processing software.

Key Responsibilities

• Serve as a frontline resource for software support on the SilverLake ACH and wire processing platform
• Manage and resolve client cases through a case management system, providing high-quality support
• Troubleshoot processing issues and guide clients through system functionality

Required Qualifications

• Experience in back-office banking operations, specifically with ACH and wire processing
• Hands-on experience with payment-related inquiries and processing issues
• Ability to work in a client-facing support role
• Familiarity with case management systems
• Must reside within approximately a 70-mile radius of designated office locations