Software Support Specialist

Job Summary

Software Support Specialist, a full-time position responsible for providing customized support experiences to customers, troubleshooting technical issues, and managing incident handling and escalation processes.

Key Responsibilities

• Communicate with clients via phone and email to register and resolve incidents
• Investigate and classify incidents based on severity and priority, utilizing existing resources
• Contribute to the Knowledge Base and assist in training new team members

Required Qualifications

• Bachelor's degree in Business Applications, Computer Science, or a related field is desired
• At least 2 years of product support experience, preferably in a technical support role
• Computer/IT Certification or equivalent work experience is a plus
• Experience utilizing CRM systems
• Intermediate understanding of major RDBMS and desktop OS knowledge is a bonus