Software Support Specialist

Job Summary

To support a growing team, the full-time Software Support Specialist will deliver fast, clear customer support through phone, email, and chat, managing inquiries and troubleshooting product issues while developing technical knowledge over time.

Key responsibilities:

• Act as the first point of contact for customer support inquiries across various communication channels
• Deliver timely and professional responses to customer issues, ensuring clarity and resolution
• Own and manage support tickets from intake through resolution, maintaining organized documentation

Required qualifications:

• 1+ year of experience in a high-volume, customer-facing environment (SaaS support, hospitality, retail, etc.)
• Strong communication skills to explain concepts clearly to non-technical customers
• Ability to stay organized and manage multiple conversations or tickets simultaneously
• Natural problem-solving abilities and a customer-first mindset
• Willingness to learn technical concepts and grow into more advanced troubleshooting roles