Software Support Specialist

Job Summary

Working remotely with a set shift time of 12:00pm-8:00pm PST / 3:00pm-11:00pm EST, the Software Support Specialist will provide technical assistance to system users across multiple countries, troubleshoot issues, and document communications effectively.

Key responsibilities

• Provide support to system users via telephone and email while documenting all communications
• Troubleshoot and resolve user-reported issues, escalating to relevant teams when necessary
• Collaborate with cross-functional teams to identify and implement process improvements in Customer Care

Required qualifications

• Bachelor's Degree preferred
• Prior technical support experience, especially in IRT or a related field, preferred
• Computer-operating skills and a friendly, service-oriented attitude
• Ability to work independently and take initiative in problem-solving
• Multilingual skills preferred