Software Support Specialist

Job Summary

Serving as a primary contact for customer inquiries, the full-time Software Support Specialist will provide technical assistance and troubleshooting for Tyler's software solutions, ensuring high customer satisfaction in a structured call center environment.

Key responsibilities

• Manage inbound and outbound communications to troubleshoot and resolve software-related issues
• Guide customers through various system transactions while maintaining accurate documentation of interactions
• Collaborate with internal teams to address complex issues and share feedback for continuous improvement

Required qualifications

• Associate or bachelor's degree preferred, or equivalent combination of education and experience
• Previous experience in a call center, customer service, or technical support environment preferred
• Proficiency with Microsoft Office and general web/browser troubleshooting
• Strong communication skills with the ability to explain technical concepts clearly
• Ability to navigate multiple systems and applications simultaneously with accuracy