Software Support Specialist

Job Summary

To support a global user base, the remote-capable Software Support Specialist will provide technical assistance, troubleshoot system issues, and document communications during set shifts from 12:00pm-8:00pm PST / 3:00pm-11:00pm EST.

Key responsibilities

• Provide support to system users in multiple countries via telephone and email
• Troubleshoot and resolve user-reported issues while maintaining clear documentation
• Collaborate with cross-functional teams to identify and implement solutions for system users

Required qualifications

• Bachelor's Degree preferred
• Prior technical support experience, especially in IRT or a related field, preferred
• Computer-operating skills with a friendly, service-oriented attitude
• Ability to work independently with little to no supervision
• Multilingual skills preferred