Software Support Specialist

Job Summary

Providing day-to-day software and database support, the full-time remote Software Support Specialist will troubleshoot customer inquiries related to CAMA software, ensuring customer satisfaction and advocating for product improvements.

Key responsibilities:

• Working directly with customers to resolve software questions and issues
• Advocating for customer needs internally to influence product development
• Partnering with new customers to facilitate smooth transitions during software implementation

Required qualifications:

• High-volume technical support experience with efficient case management
• Strong troubleshooting and analytical skills for complex systems
• Experience supporting government, real estate, or regulated systems
• Proficiency in SQL, Salesforce, JIRA, and Microsoft Office Suite is a plus
• Ability to adapt in a fast-paced, constantly changing environment