Software Support Specialist

Job Summary

Supporting clinical trial sites and study teams, the remote-capable Software Support Specialist will resolve real-time system issues across multiple countries while maintaining regulatory compliance and managing sensitive patient data during a set schedule of 12:00pm-8:00pm PST.

Key responsibilities

• Provide support to system users via telephone and email, documenting all communications
• Troubleshoot and resolve user-reported issues, escalating to relevant teams when necessary
• Collaborate with cross-functional teams to identify solutions and implement process improvements in Customer Care

Required qualifications

• Bachelor's Degree preferred
• Prior technical support experience preferred, especially in IRT or a related field
• Computer-operating skills and a friendly, service-oriented attitude
• Ability to work independently with little supervision and take initiative in problem-solving
• Multilingual skills preferred