Software Support Specialist

Job Summary

Providing tailored support to clients, the full-time Software Support Specialist will manage incident handling and escalation, troubleshoot technical issues, and contribute to customer care while working remotely.

Key responsibilities

• Handle client communications primarily via phone to understand and register incidents in the CRM system
• Troubleshoot and resolve technical issues, utilizing product knowledge and collaborating with team members for complex inquiries
• Contribute to the Support Knowledge Base and ensure customer satisfaction through effective incident management

Required qualifications

• Bachelor's degree in Business Applications, Computer Science, or a related field is desired but not required
• At least 2 years of experience in a customer support or technical support role, preferably with phone support
• Proficiency in CRM systems and familiarity with G Suites (Google Docs, Google Sheets, Gmail, etc.)
• Ability to handle interruptions and manage multiple tasks while meeting deadlines
• Experience in resolving escalated technical issues and a positive, solution-oriented attitude