Software Support Specialist
Job Summary
To support customers effectively, the remote Software Support Specialist will troubleshoot issues, manage support tickets, and collaborate with various teams to enhance the customer experience.
Key responsibilities
- Respond to customer inquiries via email, phone, and chat while troubleshooting various software issues
- Manage support tickets from initial contact through resolution, maintaining accurate case notes and escalating issues as necessary
- Identify recurring issues and collaborate with Product and Operations to improve documentation and support processes
Required qualifications
- 1-3 years of experience in customer support or client services
- Experience with SaaS, eCommerce, ERP, or support ticketing platforms is strongly preferred
- Basic SQL or data-querying skills
- Familiarity with digital asset management, order management, or inventory systems
- Experience using AI tools to enhance customer communication or documentation
Complete Job Description
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