Software Support Specialist
Job Summary
As a key point of contact for customers, the remote Software Support Specialist will troubleshoot issues, manage support tickets, and collaborate with internal teams to enhance customer experience and software utilization.
Key responsibilities
- Respond to customer inquiries via email, phone, and chat, troubleshooting various software-related issues
- Manage support tickets from initial contact through resolution, maintaining accurate case notes and escalating when necessary
- Identify recurring issues and collaborate with Product and Operations to improve documentation and support processes
Required qualifications
- 1-3 years of experience in customer support, client services, or a related field
- Experience with SaaS, eCommerce, ERP, or support ticketing platforms is strongly preferred
- Familiarity with digital asset management, order management, or inventory systems
- Basic SQL or data-querying skills
- Experience using AI tools for customer communication or documentation is a plus
Complete Job Description
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