Software Support Specialist

Job Summary

Supporting customers with software and connectivity inquiries related to hearing aid technology, the full-time remote Software Support and Connectivity Specialist will act as a subject matter expert in fitting software and Bluetooth connectivity while collaborating cross-functionally to enhance customer experiences.

Key responsibilities

• Support customers through incoming software and connectivity support queues
• Handle escalations from Audiology Technical Support and Consumer Connectivity teams
• Provide troubleshooting support for Bluetooth and wireless accessories

Required qualifications

• High School diploma required; Associate's or Bachelor's degree in IT, Software, or related field preferred
• 5+ years of experience in a technical software support environment
• Experience supporting high-tech or medical device products preferred
• Knowledge of hearing aid fitting software, Noah applications, or networking is a plus
• Strong problem-solving and analytical skills