Software Support Specialist
Job Summary
Serving as a key point of contact for customers, the remote Software Support Specialist will troubleshoot issues, manage support tickets, and collaborate with cross-functional teams to enhance the customer experience.
Key responsibilities
- Respond to customer inquiries via email, phone, and chat while troubleshooting various software-related issues
- Manage support tickets from initial contact through resolution, maintaining accurate case notes and escalating complex issues as needed
- Identify recurring issues and collaborate with Product and Operations teams to improve documentation and support processes
Required qualifications
- 1-3 years of experience in customer support, client services, or a related field
- Experience with SaaS, eCommerce, ERP, or support ticketing platforms is strongly preferred
- Familiarity with digital asset management, order management, or inventory systems
- Basic SQL or data-querying skills
- Experience using AI tools to enhance customer communication or documentation
Complete Job Description
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